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SAP S4HANA Maintenance Support Services

We offer comprehensive SAP Maintenance Support Services to ensure your SAP landscape runs smoothly, efficiently, and securely—helping your business operate without interruption. Our services are structured into key areas.

Total SAP Support

Overview: Total SAP Support is our all-inclusive package covering end-to-end support for your entire SAP environment. This service ensures continuous system performance, proactive issue resolution, and expert guidance for all SAP modules and components.

Key Features:

End-to-end SAP landscape support
Incident and problem management
Continuous monitoring and performance tuning
Patch and upgrade management
Regular health checks and preventive maintenance
SLA-driven support with reporting

Benefits:

End-to-end SAP landscape support
Incident and problem management
Continuous monitoring and performance tuning
Patch and upgrade management
Regular health checks and preventive maintenance
SLA-driven support with reporting

Functional Support

Overview: Our Functional Support service focuses on helping your team use SAP applications more effectively. We provide expert support across SAP modules including FICO, MM, SD, HCM, PP, and more.

Key Features:

Day-to-day user support
Business process improvement
Troubleshooting and resolution of functional issues
SAP module enhancements and configuration
Assistance with new feature rollout
Support for end-user training

Modules Covered:

Finance & Controlling (FICO)
Materials Management (MM)
Sales & Distribution (SD)
Human Capital Management (HCM)
Production Planning (PP), etc.

Benefits:

Improved business operations
Better adoption of SAP features
Faster issue resolution

Technical Support (ABAP, BASIS, Adobe & Web Dynpro)

Overview: We provide expert technical support to maintain and enhance the backend of your SAP system. Our team covers development, system administration, and UI enhancements using advanced SAP tools and technologies.

Sub-services:

1. ABAP Development:

Custom report and program development
Enhancements and modifications
Performance optimization
SmartForms and SAPScripts

2. BASIS Administration:

SAP installation and configuration
System monitoring and performance tuning
User and authorization management
Transport management system (TMS)

3. Adobe Forms:

Design and implementation of interactive Adobe forms
Integration with business workflows
Enhancements and troubleshooting

4. Web Dynpro:

Custom SAP UI development
Integration with backend services
Responsive interface design

Benefits:

Tailored SAP functionalities
Secure and efficient system performance
Better user experience

Overview: For urgent issues and after-hours emergencies, our On-call Support ensures expert help is just a phone call away. Available 24/7 or during critical business hours based on your service level agreement.

Key Features:

24/7 emergency support
Rapid response for business-critical issues
Remote troubleshooting and resolution
Escalation management
Flexible support windows (weekends/holidays)

Benefits:

Peace of mind for business continuity
Fast recovery from unexpected disruptions
Always-available expert assistance

SAP Infrastructure Support

Overview: We ensure your SAP systems are running on a stable, secure, and optimized infrastructure. This includes on-premise servers, cloud platforms, or hybrid environments.